Whilst Hopper HQ users rarely experience issues with their posts, when they occasionally do there are a few likely causes:
Timezone is incorrect
If you have the timezone of your account set differently to the timezone of your desktop or mobile, your posts will go out at the time based on your Hopper HQ time settings. You can change your timezone in your accounts' Time Settings, find more about that here.
Account isn't verified
Your Instagram account may not be verified, so check your Instagram email address regularly to see if Instagram wants you to verify your email address (with a phone number or captcha code verification).
If you're not sure where to verify your Instagram account, check out our article on account verification.
Password is incorrect
If your Instagram password has changed, you need to update your Hopper HQ account by going to your account's settings. Here you can make changes to the details for your connected account, including updating the password and username.
Account needs re-verifying
Occasionally, if you’re using Instagram from your phone and Hopper HQ from your desktop, Instagram will notice that you’re posting from two different IP addresses and may send you a verification email. You just need to complete this verification to continue using Hopper HQ to publish your content automatically.
Let us know if you continue having issues posting content through Hopper by emailing us - we're more than happy to help 😊