If you’re reading this, it’s likely that one of your posts didn’t go live as expected. Everything published, except the tags.
Don’t worry - this is a common issue! Often, the reason is that the profile you tried to tag is private, and Instagram only allows public profiles to be tagged via Hopper HQ. Let’s break it down and get your post back on track!
Why Did My Post Fail to Publish?
Instagram has specific rules for tagging profiles, and currently, Hopper HQ can only tag public Instagram profiles. If you try to tag a private profile in your post, the tag won’t work, which will cause the post the publish without any tags. This limitation is set by Instagram and affects third-party platforms like Hopper HQ.
How Can I Check if a Profile is Public or Private?
Follow these steps to quickly find out if the profile you’re trying to tag is public or private:
Open an incognito browser: This ensures you aren’t logged into Instagram and can view the profile as a public user.
Search for the profile by visiting: https://www.instagram.com/[username] (for example, https://www.instagram.com/hopper_hq).
Profile Status:
If you can view the profile, it’s public.
If you can’t see the profile or its posts, it’s private.
Steps to Fix the Issue
If the profile you’re trying to tag is private, here are some options:
Remove the tag from your post and reschedule. It should publish without any issues.
Ask the user to switch to a public profile if tagging them is essential for your content.
Verify all tags before scheduling your post to ensure all tagged profiles are public.
FAQs
Can I tag public and private profiles in the same post?
No. Unfortunately, if there's any private profiles tagged, all tags will be removed. Make sure to only tag public accounts to avoid issues.
Why does Instagram block private profile tagging through third-party apps?Instagram restricts tagging private profiles for privacy reasons, ensuring that private users maintain control over their visibility.
Will Hopper HQ support tagging private profiles in the future?
Currently, this restriction is set by Instagram, but if they change their policies, Hopper HQ will work to accommodate those updates.
Need More Help?
If you're still having trouble or need any other assistance, don't hesitate to reach out to our friendly support team. We’re always here to help you make the most of your Hopper HQ experience. 😊
Happy posting!