Hopper HQ

How to troubleshoot and report bugs to Hopper HQ support

Bug reporting

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Here's a list of the most commonly asked questions by Hopper HQ customers.

Troubleshooting

You've seen that one of your posts failed to publish.  Learn how to rectify and prevent this for future posts.

What to do if your post fails to publish

What do to if your Instagram content fails to publish

Instagram Post Failures

Troubleshooting help for Pinterest post failures.

Pinterest Post Failures

Troubleshooting help for any LinkedIn post failures.

LinkedIn Post Failures

If your TikTok has failed to publish, read on to find out what to do next.

TikTok Post Failures

If your Twitter/X post has failed to publish, read on to find out what to do next.

Twitter/X Post Failures

Troubleshooting help for any Facebook post failures.

Facebook Post Failures

YouTube Post Failures

If your post has failed with this error, read on to find out what to do next.

Error: Not a Business Account

Error: No Publishing Permissions

Error: No Valid Subscription

Error: Social Network Failure

Error: Connection Expired

Error: All Retries Failed

Failed Posts

Find out more about Instagram's rules around carousel post tagging

Tagging Instagram Carousel Posts

Can't view your Analytics

Troubleshooting help for any Twitter/X post failures.

Refresh Connections: Twitter

Troubleshooting help for any Pinterest post failures.

Refresh Connections: Pinterest

Missing Tags

Understanding Instagram Shadowbanning

Learn how to navigate Meta restrictions on your business account, ads management and pages.

Meta restrictions

How to Recover Missing Posts on the Hopper HQ Platform

Disappearing Scheduled Posts

Find out how to refresh your Facebook Page's connection to ensure permissions are updated

Refresh Connection: Facebook

Book a demo

Find answers and get help from Intercom Support and Community Experts

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Find guides, answers, and references.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.