Question 1

Why was my Instagram post delayed?

Accepted Answer

Unlike other services, at Hopper HQ, we upload, create and publish you scheduled posts using the official Instagram app, in the same way you would post to the platform yourself.

During high-load periods, or when publishing large image, video or carousel posts, it can take slightly longer for our virtual users to process your post. However, our developers are constantly working on updates to ensure delays are kept to a minimum.

Why was my post delayed by four minutes?

If you're uploading and scheduling high-resolution image or video files to Hopper HQ, these can result in slightly longer delays processing and publishing your posts in Instagram.

Our developers are constantly working to reduce delays and speed up processing, but unfortunately, as we publish your posts using the official Instagram app, some delays are out of our control.

Why was my post delayed by longer than ten minutes?

There are a few reasons why your post may have been delayed by longer than average:

It's a carousel post with multiple videos

As we upload and publish your scheduled posts within the official Instagram app, processing carousel posts with multiple videos can take longer - as we have to wait for each file to upload.

Support for carousel posts is one of our newest features and our team are continuing to work on updates and improvements, to speed up processing in Instagram and prevent unnecessary delays.

Your post was scheduled for on-the-hour

As previously mention

Question 2

Connecting a Business Instagram

Accepted Answer

At Hopper HQ, you will be able to enable to autoposting once you have connected your Instagram account via Facebook (this process is slightly different if your Instagram account is personal).

Once your account has been connected to Hopper HQ via Facebook, you will have full access to view the account's analytics by following the link on your dashboard 📈

Connecting a Business Instagram

If your Instagram account is linked to a Facebook Page, you will be asked to connect your account via Facebook's API.

Once you hit the 'Add Instagram Account' button, you will be asked to authorise Hopper HQ via Facebook.

You will then see your Instagram account(s) appear ready to be connected to your dashboard, as shown below:

Select the account you'd like to connect to Hopper HQ and you're ready to go - you should then be able to view all of your account's Analytics ✨

If you have any difficulty connecting your Instagram account to Hopper HQ, let us know - we're always happy to help! 💙

What's next?

Now you've connected your account to Hopper HQ, you're ready to start scheduling posts
Why not connect your Facebook

Question 3

How do I convert my Instagram account to a Business Profile?

Accepted Answer

In order to access Hopper HQ's Analytics feature, your Instagram account will need to be connected to a Facebook Page and set up as a Business Profile on Instagram.

How do I convert to a Business Profile?

Go to your profile on the Instagram app and tap the ⚙️icon
Tap Switch to Business Profile and select the Facebook Page you'd like to associate with your Business Profile on Instagram. Please make sure that your profile is set to Public - private accounts can't switch to Business Accounts and we will not be able to publish scheduled posts through Hopper HQ.

If you haven't got a Facebook Page set up, simply tap the 'Create a Page' link and you can set one up easily within the Instagram app 😊

On the Set Up Your Business Profile page, review your business's contact information, make any changes and tap Done.

Once you've converted your account to an Instagram Business Profile, you can connect via Facebook and activate our advanced features, including Analytics and Instagram Grid Planner.

What's next?

Now you've converted your account to an Instagram Business Profile, you're ready to connect via Facebook and enable Analytics
Ready to start scheduling to Face

Question 4

Schedule posts to Instagram, Twitter and Facebook

Accepted Answer

At Hopper HQ, our mission is to save you bags of time, so that you can get back to creating outstanding content and building authentic relationships with your followers…

After hearing your feedback, we added our multiple platform scheduling function - helping to speed up the scheduling process, especially when queueing the same content to be published to multiple social media channels.

You can now select multiple accounts when creating a new post on your Hopper HQ dashboard, adding posts to both queues at once! 🎉

How to schedule posts to Instagram, Facebook and Twitter

Press the Create Posts button
Upload an image or video, one at a time or in bulk
Add your caption and first comment*
Press the + button to add more accounts
Schedule your post and save ✨

|| Remember: First comment scheduling is only available for Instagram posts and will be automatically removed from posts published to Facebook or Twitter.

Making changes to linked posts

Once you've scheduled your post, any changes you make to your posts caption, content or scheduled time will be made across all social media channels - you won't need to update the same post multiple times!

If you want to unlink an account from a post:

Select the po

Question 5

Ad-blockers

Accepted Answer

We know that ads are annoying and ad-blockers are increasing in popularity, but leaving them on while you use Hopper HQ can cause some issues.

If you have an ad-blocker downloaded to your browser, please make sure that you turn this off for Hopper HQ to prevent any disruption to your scheduling experience.

Feel free to get in touch with the team if you have any questions 🙂

|| Make sure that you disable ad-blockers to prevent any disruption to your scheduling experience on Hopper HQ

Question 6

Unable to connect a Business Instagram profile

Accepted Answer

"If I'm trying to connect to Instagram, why am I being taken to Facebook?”

It's a great question and one we get asked frequently. Back in 2012, Facebook acquired Instagram and so now Instagram work using Facebook's Graph API - this is why you must connect your business profile by logging into Facebook first.

Connecting your business account to Hopper HQ can sometimes be a little more complicated than we'd like, so we've put together this document to help guide you through the errors you might encounter.

Alternatively, if this is your first time connecting your Instagram account to Hopper HQ via Facebook, please check out this article for a step-by-step guide.

You need to remove Hopper HQ from your Business Integrations

If you're not seeing the option to connect your account via Facebook, it may be that you need to remove Hopper HQ from your business integrations to start again.

Log into your Facebook account and head to this page and find Hopper HQ in the list.

Once you've checked Hopper HQ hit the remove button and head back to your dashboard to try connecting the account again.

If that doesn't fix the problem, one of the follow issues could be

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