Unable to connect to Instagram via Facebook

Connect your Instagram account to a Facebook page to unlock features including scheduling capabilities!

Isabel avatar
Written by Isabel
Updated over a week ago

Unlock the full potential of your Instagram account by connecting it to a Facebook page and gain access to incredible features, including the ability to schedule your posts with Hopper HQ!

At Hopper HQ, we understand the importance of streamlining your social media strategy.

That's why we offer a powerful scheduling tool that allows you to effortlessly create, plan, and publish your content in advance. While you work, sleep, eat, or play, Hopper HQ will automatically publish your flawless content at the perfect time. It's like having your very own social media assistant! ✨

In this article, we'll guide you through:

How to connect your Instagram and Facebook in the Instagram app

If your Instagram account is a Personal account type, follow these simple steps:

  1. Go to your Instagram profile and tap the ⚙️ Settings and Privacy.

  2. Tap 'Account type and tools', and then tap 'Switch to Professional Account'.

  3. Follow the workflow to select the category of your Instagram account and check the Business or Creator box.

  4. Review your contact info and connect your Instagram account to your existing Facebook Page or create a new one within the Instagram app.

Already have a Business account type? No worries! Here's how to connect your Instagram and Facebook:

  1. Open the Instagram mobile app and go to your profile page.

  2. Press 'Edit Profile'.

  3. Under Public business information, select 'Page'.

  4. Follow the instructions to connect or create a Facebook page for your Instagram account.

Fantastic! Now that you're connected, head over to Hopper HQ and experience the ultimate time-saving solution for your social media management.✅

How to connect your Instagram and Facebook on the Facebook website

Facebook Page Connection on Classic Facebook Pages

  1. Open your Facebook Page.

  2. Select Settings from the left menu.

  3. Click on Instagram.

  4. To connect an Instagram account, choose Connect account. Ensure that "Allow access to Instagram messages in Inbox" is toggled on, and then click Continue. Enter your Instagram account's Username and Password, and select Log in.

    Once done, it may take up to 1 minute for Facebook to update. Congratulations, you're connected! 🎉

Facebook Page Connection with the New Pages Experience

  1. Switch to your new Page.

  2. Click on Settings.

  3. From the Professional dashboard in the left menu, select Linked accounts.

  4. To connect an account, click Connect account. Enter your Instagram account's Username and Password, and select Log in.

Voilà! Did you know that Hopper HQ offers a 14-day free trial for new users? Start your free trial now and discover the game-changing features of our platform!

Troubleshooting Account Connection Difficulties

Encountering issues with connecting your account? We've got you covered! Here are some common hurdles and quick fixes:

Remove Hopper HQ from your Facebook Business Integrations

If you're unable to find the option to connect your account via Facebook, it's possible that you need to remove Hopper HQ from your business integrations and start fresh.

Here's what you can do:

1. Log into your Facebook account and visit this page where you can manage your business integrations. Look for Hopper HQ in the list.

2. Once you've located Hopper HQ, simply click on the remove button to remove it from your integrations. Afterward, return to your dashboard and attempt to connect your account again.

If removing Hopper HQ from your business integrations doesn't resolve the issue, there may be other factors preventing a successful connection with your business or creator profile. Let's explore some of these potential issues and their solutions.

Ensure Facebook Access role on Facebook Page

To connect your Instagram and Facebook accounts, which enables analytics and additional great features on your Hopper HQ account, it's important that your Instagram account is a business or creator account type and your personal Facebook profile has 'Facebook Access' for the corresponding Facebook page.

If you're unable to see the Instagram account you're trying to connect on Hopper HQ, it could indicate that you don't have 'Facebook Access' permissions for the associated Facebook page. You can easily verify this by following these steps:

How to check your page role in Classic Pages

1. Go to the Facebook page linked to your Instagram business or creator profile. Click on "Settings" at the top of the page, then navigate to the "Page Roles" tab in the left-hand menu.

2.  Ensure that your personal Facebook profile is listed as an admin for the page. Note that any other permissions won't be sufficient.

How to check your page role in New Page Experience

1. To check your page role settings, head over to the Facebook page connected to your Instagram business profile.

2. Ensure you are Managing the page.

3. Click on settings

4. Click on New Pages experience

Here you will see a list of Facebook profiles with Facebook access and task access. Only profiles with Facebook access can manage access.

If you do not hold Facebook access, you will need to contact the page owner and ask them to grant you an admin role, or alternatively, you can have them connect the account to Hopper HQ instead.

Your Instagram isn’t a Business or Creator Profile

If your Instagram isn't connected to Facebook, don't worry! You just need to have an Instagram business or creator account type to establish the connection.

Converting your profile to a business or creator profile is a breeze, and we've got you covered with a step-by-step guide. Check it out here and get ready to unlock the full potential of Hopper HQ's features!

How to check your Instagram is linked to Facebook

No worries, we've got you covered with simple steps to check the connection:

  1. Grab your iOS or Android device and open up Instagram. Head to your profile and tap on "Edit Profile."

  2. Look for the "Public business information" section. Here, you'll find out if your Instagram account is linked to a Facebook page. You may need to confirm the connection.

If you see a Facebook page listed, great job! Your Instagram profile is correctly linked. However, if you don't see any page listed, it means that your profile isn't linked to a Facebook page yet. This can happen if you connected your account via Facebook instead of Instagram. But worry not, we've got the steps to fix that right below 👇

Your Facebook page is in review with Facebook

Your account might currently be under review with Facebook. This review process is conducted by Facebook and may limit your access to certain features on Instagram and Facebook, including the ability to connect to third-party services like Hopper HQ.

Here's how you can address this situation and successfully re-connect your account to Hopper HQ:

  1. Locate to the Instagram Connection page on Facebook.

    1. Open your connected Facebook page

    2. Click Professional dashboard in the left menu, and then click Linked accounts.

    3. Select Instagram

  2. If you see a button labeled 'Review Connection', click on it.

  3. Follow the steps provided by Facebook for the review process

Once the review is complete, return to Hopper HQ and refresh your Instagram and Autopost account connections. You can find this option in your Account Settings.

Simply return to your Hopper HQ dashboard and attempt to reconnect your account again.

Remember, this review process is managed by Facebook, so it's essential to take any necessary actions or follow-up alerts from Facebook to complete the review successfully. If you encounter any difficulties or have further questions, don't hesitate to reach out to our dedicated support team. We're here to help you through the process!

Does my Facebook Profile or Page(s) have any restrictions?

If it appears your Meta accounts may be being restricted. Please open this Facebook link - https://www.facebook.com/business-support-home/ and follow the steps in this video:

Every Facebook Profile who has access to the Facebook page will need to check for any restrictions!

Now you're connected, what are you waiting for? ✨

Any issues, please reach out to our support team and we'll check for any known issues with Facebook's system.

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