Unable to connect to Instagram via Facebook

Connect your Instagram account to a Facebook page to unlock features including scheduling capabilities!

Isabel avatar
Written by Isabel
Updated over a week ago

Unlock the full potential of your Instagram account by connecting it to a Facebook page and gain access to incredible features, including the ability to schedule your posts with Hopper HQ!

At Hopper HQ, we understand the importance of streamlining your social media strategy.

That's why we offer a powerful scheduling tool that allows you to effortlessly create, plan, and publish your content in advance. While you work, sleep, eat, or play, Hopper HQ will automatically publish your flawless content at the perfect time. It's like having your very own social media assistant! ✨

In this article, we'll guide you through:

How to connect your Instagram and Facebook in the Instagram app

If your Instagram account is a Personal account type, follow these simple steps:

  1. Go to your Instagram profile and tap the ⚙️ Settings and Privacy.

  2. Tap 'Account type and tools', and then tap 'Switch to Professional Account'.

  3. Follow the workflow to select the category of your Instagram account and check the Business or Creator box.

  4. Review your contact info and connect your Instagram account to your existing Facebook Page or create a new one within the Instagram app.

Already have a Business account type? No worries! Here's how to connect your Instagram and Facebook:

  1. Open the Instagram mobile app and go to your profile page.

  2. Press 'Edit Profile'.

  3. Under Public business information, select 'Page'.

  4. Follow the instructions to connect or create a Facebook page for your Instagram account.

Fantastic! Now that you're connected, head over to Hopper HQ and experience the ultimate time-saving solution for your social media management.✅

How to connect your Instagram and Facebook on the Facebook website

Facebook Page Connection on Classic Facebook Pages

  1. Open your Facebook Page.

  2. Select Settings from the left menu.

  3. Click on Instagram.

  4. To connect an Instagram account, choose Connect account. Ensure that "Allow access to Instagram messages in Inbox" is toggled on, and then click Continue. Enter your Instagram account's Username and Password, and select Log in.

    Once done, it may take up to 1 minute for Facebook to update. Congratulations, you're connected! 🎉

Facebook Page Connection with the New Pages Experience

  1. Switch to your new Page.

  2. Click on Manage.

  3. From the Professional dashboard in the left menu, select Linked accounts.

  4. To connect an account, click Connect account. Enter your Instagram account's Username and Password, and select Log in.

Voilà! Did you know that Hopper HQ offers a 14-day free trial for new users? Start your free trial now and discover the game-changing features of our platform!

Troubleshooting Account Connection Difficulties

Encountering issues with connecting your account? We've got you covered! Here are some common hurdles and quick fixes:

  • Remove Hopper HQ from your Facebook Business Integrations

If you're unable to find the option to connect your account via Facebook, it's possible that you need to remove Hopper HQ from your business integrations and start fresh.

Here's what you can do:

1. Log into your Facebook account and visit this page where you can manage your business integrations. Look for Hopper HQ in the list.

2. Once you've located Hopper HQ, simply click on the remove button to remove it from your integrations. Afterward, return to your dashboard and attempt to connect your account again.

If removing Hopper HQ from your business integrations doesn't resolve the issue, there may be other factors preventing a successful connection with your business or creator profile. Let's explore some of these potential issues and their solutions.

  • Ensure Admin Role on Facebook Page

To connect your Instagram and Facebook accounts, which enables analytics and additional great features on your Hopper HQ account, it's important that your Instagram account is a business or creator account type and your personal Facebook profile is set as an admin for the corresponding Facebook page.

If you're unable to see the Instagram account you're trying to connect on Hopper HQ, it could indicate that you don't have admin permissions for the associated Facebook page. You can easily verify this by following these steps:

How to check your page role in Classic Pages

1. Go to the Facebook page linked to your Instagram business or creator profile. Click on "Settings" at the top of the page, then navigate to the "Page Roles" tab in the left-hand menu.

2.  Ensure that your personal Facebook profile is listed as an admin for the page. Note that any other permissions won't be sufficient.

How to check your page role in New Page Experience

1. Open Facebook and navigate to your Page. Make sure you're logged in as your Page account to access the management features.

2. Click on "Professional Dashboard" in the left-hand menu.

3. In the menu on the left, select "Page Access."

4. Look for your name and click on it. A popup will appear, indicating that you have full control over the page.

5. If the popup doesn't show that you have full control, you'll need someone on your team who has full control to adjust your permissions.

Remember, having full control over your page is essential to connect and manage it effectively with Hopper HQ.

If you don't have an admin role, you'll need to contact the page owner and request admin permissions. Alternatively, you can ask them to connect the account to Hopper HQ instead.

  • Your Instagram isn’t connected to Facebook

If your Instagram isn't connected to Facebook, don't worry! You just need to have an Instagram business or creator account type to establish the connection.

Converting your profile to a business or creator profile is a breeze, and we've got you covered with a step-by-step guide. Check it out here and get ready to unlock the full potential of Hopper HQ's features!

  • How to check your Instagram is linked to Facebook

No worries, we've got you covered with simple steps to check the connection:

  1. Grab your iOS or Android device and open up Instagram. Head to your profile and tap on "Edit Profile."

  2. Look for the "Public business information" section. Here, you'll find out if your Instagram account is linked to a Facebook page. You may need to confirm the connection.

If you see a Facebook page listed, great job! Your Instagram profile is correctly linked. However, if you don't see any page listed, it means that your profile isn't linked to a Facebook page yet. This can happen if you connected your account via Facebook instead of Instagram. But worry not, we've got the steps to fix that right below 👇

  • You connected your Instagram account via Facebook, not Instagram

If it seems like you set up your Instagram profile through Facebook instead of using the Instagram app directly on your mobile device. Don't worry, we've got a simple solution to get everything connected smoothly on Hopper HQ.

To fix this, you'll need to revert to a personal profile temporarily before switching back to a business or creator profile on Instagram. Here's how you can do it:

  1. Open up your Instagram settings and navigate to the "Account" section. Tap on "Switch account type" and select "Switch to personal account."

  2. Follow the step-by-step instructions in this article to convert your Instagram account back into a business or creator profile using the official app.

Once you've successfully switched back to a business or creator profile, give it another try to connect your account on Hopper HQ. If you need a quick refresher on how to do it, we've got you covered! 🙂

  • Your account is in review with Facebook

If you're seeing a notification like the one below

It seems like your account is currently under review by Facebook. This review process is conducted by Facebook and may limit your access to certain features on Instagram and Facebook, including the ability to connect to third-party services like Hopper HQ.

Here's how you can address this situation and successfully re-connect your account to Hopper HQ:

1. To check if your account is under review, log in to your Facebook profile and navigate to the page settings of the affected account. Then, access your Instagram settings from the left-hand menu in your Facebook page settings.

If your account is under review, you'll come across a 'Review Account Connection' warning similar to this:

2. To resolve this issue, click on the 'Review Connection' button and carefully follow the steps outlined by Facebook. Once you see this pop-up:

Simply return to your Hopper HQ dashboard and attempt to reconnect your account again.

Remember, this review process is managed by Facebook, so it's essential to take any necessary actions or follow-up alerts from Facebook to complete the review successfully. If you encounter any difficulties or have further questions, don't hesitate to reach out to our dedicated support team. We're here to help you through the process!

Now you're connected, what are you waiting for? ✨

Any issues, please reach out to our support team and we'll check for any known issues with Facebook's system.

What's Next?

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