Error: Not a Business Account
If your post has failed with this error, read on to find out what to do next.
Isabel avatar
Written by Isabel
Updated over a week ago

We're sorry to hear that your post has failed. The good news is that it's an easy fix! ✨

"Not a Business Account" means that you either have a Personal or Creator Instagram account. These sadly do not work with the direct Instagram API (the link between Hopper HQ and Instagram that allows for scheduling!).

You'll need to convert your account to a Instagram Business account.

How do I convert to a Business Profile?

  1. Go to your profile on the Instagram app and tap the ⚙️ Settings icon

  2. Tap Account, and then tap Switch to Professional account.

  3. Follow the workflow here introducing the benefits of Professional accounts.

  4. Select the category of your Instagram account from the list. Tap done.

  5. Check the Business box. Tap Next.

  6. Review your contact info. Tap Next.

  7. Connect to Facebook or connect to your Facebook Page if Facebook is already set up with your Instagram account. If you haven't got a Facebook Page set up, simply tap the 'Create a Page' link and you can set one up easily within the Instagram app.

You can also connect to a Facebook page on your Instagram profile, tap Edit Profile, and underneath 'Public business information' click Page.

Once you've converted your account to an Instagram Business Profile, remember to refresh the account's connections in Hopper HQ in order to connect via Facebook and activate our advanced features, including Analytics and Instagram Grid Planner.

Of course, if you need any further assistance reach out to us directly - we're always happy to help!

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