All Collections
Guide to Getting Started
Instagram Account Connection
Facebook Page Permissions, Roles, Facebook Access & Task Access
Facebook Page Permissions, Roles, Facebook Access & Task Access

Let's ensure you have Facebook access on the Facebook Page to manage the accounts

Isabel avatar
Written by Isabel
Updated over a week ago

You're here because you've been told that you aren't the correct role on your Facebook Page...

Let me explain πŸ€“ Hopper HQ requires admin privileges on your Facebook Page to ensure that we can publish your content from the get-go! πŸš€

It's super simple! Let's check that you have Facebook access on your Facebook Page:

Only people with Facebook access will be able to connect their Instagram account to Hopper HQ via Facebook.

How to check your page role

1. To check your page role settings, head over to the Facebook page connected to your Instagram business profile.

2. Ensure you are Managing the page.

3. Click on settings

4. Click on New Pages experience

Here you will see a list of Facebook profiles with Facebook access and task access. Profiles with Facebook access can manage access.

If you do not hold Facebook access, you will need to contact the page owner and ask them to grant you an admin role, or alternatively, you can have them connect the account to Hopper HQ instead.

Once you are an admin of the Page, you'll have the correct permissions to connect the Instagram account to the Facebook Page and confirm this connection in Hopper HQ.

Any issues at all please contact our friendly support team, they'll be able to help you get set up!

Did this answer your question?