We're sorry to hear that your post has failed.
If you're experiencing issues with your Facebook posts in Hopper HQ, don't worry! We're here to help you resolve them quickly. With Hopper HQ, you can effortlessly create and schedule your Facebook content in advance, allowing us to publish it automatically while you focus on other things. Let's get your Facebook content back on track! ✨
Refresh your Facebook Account Connections
The most common reason for Facebook post failures is an expired connection between Hopper HQ and Facebook. But no need to fret! We've made it super easy to fix:
1. Head over to your Facebook Account Settings in Hopper HQ.
2. Locate the 'Refresh Connection' button and give it a click.
3. This will take you to a Facebook authorisation page.
4. Simply authorise to refresh the connection. 😃
To fix common errors:
On the Hopper HQ History tab, you can easily identify the failed post by the red banner. You can hover your mouse over the warning sign on the post icon to discover the reason for the failure. You can also click on the warning sign to gain more insight.
Error Messages
For specific error messages, please follow the provided links for a comprehensive explanation of the failure and guidance on how to prevent it from happening again.