If you're experiencing issues with your Instagram posts in Hopper HQ, don't worry! We're here to help you resolve them quickly. With Hopper HQ, you can effortlessly create and schedule your Instagram content in advance, allowing us to publish it automatically while you focus on other things. Let's get your Instagram posts back on track! ✨
Refresh Instagram Autopost Connection
The most common reason for Instagram post failures is an expired connection between Hopper HQ and Instagram. But no need to fret! We've made it super easy to fix:
1. Head over to your Instagram Account Settings in Hopper HQ.
2. Locate the 'Refresh Connection' button under the Autopost Connection and give it a click.
3. This will take you to a Facebook authorisation page.
4. Follow the workflow authorise to refresh the connection. 😃
Find out more here.
Is autoposting set up?
Instagram requires another layer of set up to enable autoposting.
Find out more here.
To fix common errors:
On the Hopper HQ History tab, you can easily identify the failed post by the red banner. You can hover your mouse over the warning sign on the post icon to discover the reason for the failure. You can also click on the warning sign to gain more insight.
Error Messages
For specific error messages, please follow the provided links for a comprehensive explanation of the failure and guidance on how to prevent it from happening again.
Still stuck? Reach out to [email protected] and we'll be happy to help you!