Bug reporting

How to troubleshoot and report bugs to Hopper HQ support

Isabel avatar
Written by Isabel
Updated over a week ago

We understand how frustrating it can be to encounter bugs while using Hopper HQ, and we're here to help you fix them as quickly as possible.

Reporting bugs is essential for improving our platform and ensuring a smooth experience for all our customers.

Here's a simple guide on how to report bugs effectively:

Step 1: Reproduce the Issue

Try to reproduce the bug or issue you encountered. Take note of the exact steps you followed that led to the problem.

Step 2: Check Help Centre

Before reaching out to support, visit our Help Centre. We have a dedicated section that covers common issues and provides step-by-step guides for troubleshooting. You might find an immediate solution or helpful insights that can resolve your problem without contacting support.

Step 3: Contact Support

If you have followed the above steps and are still experiencing the issue, it's time to reach out to our support team. Contact us through our designated support channels, such as email or live chat. Collect as much information as possible about the bug. Include details such as the platform (web or mobile app), specific feature or functionality affected, and any error messages you received. The more information you provide, the easier it will be for us to identify and resolve the issue.

Step 4: Be Patient

After reporting the bug, our dedicated support team will review your case and escalate it to our engineering team if necessary. We understand your frustration, and we're committed to resolving the issue as quickly as possible. Please be patient while we investigate and work towards a solution.

Remember, your feedback is valuable in improving Hopper HQ for all our users. We appreciate your contribution to making our platform better.

What's Next?

  • Explore our Help Centre for more helpful articles and guides to enhance your experience with Hopper HQ. We're here to assist you every step of the way!

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