FAQs & Troubleshooting

Updated frequently, here are the most commonly asked questions by Hopper HQ users.

17 articles in this collection
Written by Elle Cuthbert-Edkins

Can I schedule to Facebook and Instagram simultaneously?

Find out more about our multiple platform scheduling function - making scheduling with Hopper HQ quicker and easier!
Written by Elle Cuthbert-Edkins
Updated over a week ago

How do I convert my Instagram account a Business Profile?

Switch over to a Business Profile on Instagram and get full access to analytics on Hopper HQ
Written by Elle Cuthbert-Edkins
Updated over a week ago

Does Hopper HQ break Instagram's Terms of Service?

Find out how we're keeping your account safe, with more information on Instagram's Terms of Service and API policy
Written by Elle Cuthbert-Edkins
Updated over a week ago

Why are my posts failing to be published?

There are a few reasons why your posts might have failed to publish, all with an easy fix! Find out more...
Written by Elle Cuthbert-Edkins
Updated over a week ago

How much does Hopper HQ cost?

At Hopper HQ, we offer a variety of plans to support as many Instagram accounts as you required. Find out more...
Written by Elle Cuthbert-Edkins
Updated over a week ago

Does Hopper HQ have a mobile app?

Learn more about using Hopper HQ on your mobile devices and scheduling on the go!
Written by Elle Cuthbert-Edkins
Updated over a week ago

How do I change or amend the password for one of my Instagram accounts?

Learn more about updating your Instagram account(s) password in your Hopper HQ settings
Written by Elle Cuthbert-Edkins
Updated over a week ago

Will my pictures be compressed?

Hopper HQ will compress your images in line with Instagram's accepted dimensions.
Written by Elle Cuthbert-Edkins
Updated over a week ago

How do I change my Hopper HQ login password?

Find out more about updating your Hopper HQ password and keep your account secure
Written by Elle Cuthbert-Edkins
Updated over a week ago

How do I change my Hopper HQ login email address?

Make sure we have the best contact details - find out more about updating your registered email address in Hopper HQ
Written by Elle Cuthbert-Edkins
Updated over a week ago

How do I change my email preferences in Hopper HQ?

Find out more about subscribing to our monthly newsletter and updating your email notifications
Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I reschedule posts I've already published through Hopper?

Find out more about rescheduling your own posts in Hopper
Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I edit posts that I've already scheduled in Hopper HQ?

At Hopper HQ, you can make changes to your scheduled post before they are published
Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I bulk upload to Hopper HQ, to create multiple posts at once?

At Hopper HQ, you are able to upload your image and video posts in bulk. Find out more...
Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I tag people in images on Hopper?

Learn more about tagging other users in your scheduled posts with Hopper HQ
Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I add #hashtags and @mentions to posts?

Learn more about using #hashtags and @mentions when scheduling posts in Hopper HQ
Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I schedule a first comment in Hopper HQ?

#Hashtags are incredibly important for helping to boost engagement. Learn more about scheduling your first comment with Hopper HQ...
Written by Elle Cuthbert-Edkins
Updated over a week ago