FAQs & Troubleshooting

Updated frequently, here are the most commonly asked questions by Hopper HQ users.

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20 articles in this collection
Written by Elle Cuthbert-Edkins

Can I see private Instagram profiles?

We value privacy and so you are not able to view private profiles, without following them, on Hopper HQ.
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I set a cover image for video posts?

We're proud to support autopost for video and our developers are working on developments and new features, including video editing.
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I schedule product tags?

It couldn't be easier to direct your customers to your products online and we hope to integrate support for product tags in the future.
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I post GIFs through Hopper HQ?

Instagram don't currently support GIFs, but you are able to schedule and publish GIFs to Twitter and Facebook.
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I delete a post that has already been published?

If you want to make changes to posts that has already been published, you must do this from within the app and can't do this from Hopper HQ.
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Written by Elle Cuthbert-Edkins
Updated over a week ago

I can't connect to Instagram via Facebook - can you help?

If you're unable to connect your Instagram account via Facebook, it could be a result of one of these errors...
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Written by Elle Cuthbert-Edkins
Updated over a week ago

How do I convert my Instagram account a Business Profile?

Switch over to a Business Profile on Instagram and get full access to analytics on Hopper HQ
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Is there a maximum file size for video uploads to Hopper HQ?

Learn more about uploading and scheduled video posts for Instagram with Hopper HQ
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Does Hopper HQ break Instagram's Terms of Service?

Find out how we're keeping your account safe, with more information on Instagram's Terms of Service and API policy
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Why are my posts failing?

There are a few reasons why your posts might have failed to publish, all with an easy fix! Find out more...
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Does Hopper HQ have a mobile app?

Learn more about using Hopper HQ on your mobile devices and scheduling on the go!
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Written by Elle Cuthbert-Edkins
Updated over a week ago

How much does Hopper HQ cost?

At Hopper HQ, we offer a variety of plans to support as many Instagram accounts as you required. Find out more...
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Will my pictures be compressed?

Hopper HQ will compress your images in line with Instagram's accepted dimensions.
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Written by Elle Cuthbert-Edkins
Updated over a week ago

How do I change my Hopper HQ login password?

Find out more about updating your Hopper HQ password and keep your account secure
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Written by Elle Cuthbert-Edkins
Updated over a week ago

How do I change my email preferences in Hopper HQ?

Find out more about subscribing to our monthly newsletter and updating your email notifications
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I reschedule posts I've already published through Hopper?

Find out more about rescheduling your own posts in Hopper
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Written by Elle Cuthbert-Edkins
Updated over a week ago

How do I change my Hopper HQ login email address?

Make sure we have the best contact details - find out more about updating your registered email address in Hopper HQ
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I edit posts that I've already scheduled in Hopper HQ?

At Hopper HQ, you can make changes to your scheduled post before they are published
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I tag people in images on Hopper?

Learn more about tagging other users in your scheduled posts with Hopper HQ
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I add #hashtags and @mentions to posts?

Learn more about using #hashtags and @mentions when scheduling posts in Hopper HQ
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Written by Elle Cuthbert-Edkins
Updated over a week ago