FAQs & Troubleshooting

Updated frequently, here are the most commonly asked questions by Hopper HQ users.

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16 articles in this collection
Written by Elle Cuthbert-Edkins

I can't connect to Instagram via Facebook - can you help?

If you're unable to connect your Instagram account via Facebook, it could be a result of one of these errors...
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Written by Elle Cuthbert-Edkins
Updated over a week ago

How do I convert my Instagram account a Business Profile?

Switch over to a Business Profile on Instagram and get full access to analytics on Hopper HQ
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Is there a maximum file size for video uploads to Hopper HQ?

Learn more about uploading and scheduled video posts for Instagram with Hopper HQ
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Does Hopper HQ break Instagram's Terms of Service?

Find out how we're keeping your account safe, with more information on Instagram's Terms of Service and API policy
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Why are my posts failing to be published?

There are a few reasons why your posts might have failed to publish, all with an easy fix! Find out more...
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Does Hopper HQ have a mobile app?

Learn more about using Hopper HQ on your mobile devices and scheduling on the go!
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Written by Elle Cuthbert-Edkins
Updated over a week ago

How much does Hopper HQ cost?

At Hopper HQ, we offer a variety of plans to support as many Instagram accounts as you required. Find out more...
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Will my pictures be compressed?

Hopper HQ will compress your images in line with Instagram's accepted dimensions.
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Written by Elle Cuthbert-Edkins
Updated over a week ago

How do I change my Hopper HQ login password?

Find out more about updating your Hopper HQ password and keep your account secure
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Written by Elle Cuthbert-Edkins
Updated over a week ago

How do I change my email preferences in Hopper HQ?

Find out more about subscribing to our monthly newsletter and updating your email notifications
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I reschedule posts I've already published through Hopper?

Find out more about rescheduling your own posts in Hopper
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Written by Elle Cuthbert-Edkins
Updated over a week ago

How do I change my Hopper HQ login email address?

Make sure we have the best contact details - find out more about updating your registered email address in Hopper HQ
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I edit posts that I've already scheduled in Hopper HQ?

At Hopper HQ, you can make changes to your scheduled post before they are published
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I tag people in images on Hopper?

Learn more about tagging other users in your scheduled posts with Hopper HQ
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I bulk upload to Hopper HQ, to create multiple posts at once?

At Hopper HQ, you are able to upload your image and video posts in bulk. Find out more...
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I add #hashtags and @mentions to posts?

Learn more about using #hashtags and @mentions when scheduling posts in Hopper HQ
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Written by Elle Cuthbert-Edkins
Updated over a week ago