Uh-oh! It seems like one of your posts didn't make it to the finish line. Don't worry, we're here to help you understand what went wrong and how to fix it, so you can prevent this issue in the future.
At Hopper HQ, we believe in simplicity and transparency. That's why we provide clear explanations for post failures and offer easy solutions to get you back on track.
How We Notify You
When a post fails to publish, you'll receive an email notification that includes:
The affected social media account.
A link to the specific post.
Detailed instructions on how to resolve the issue (if available)
Platform-Specific Help:
Here’s how to address issues across different platforms:
Instagram:
Facebook:
TikTok:
LinkedIn:
YouTube:
Pinterest:
Twitter:
To fix common errors:
On the Hopper HQ History tab, you can easily identify the failed post by the red banner. You can hover your mouse over the warning sign on the post icon to discover the reason for the failure. You can also click on the warning sign to gain more insight.
Reschedule Failed Content
Follow these steps to easily reschedule your published content:
Visit your History page on Hopper HQ. This page displays all the posts you have published in the past.
Locate the post you want to reschedule and click on it.
Clicking on "reschedule" will load up the image, its caption, and its scheduled post time. You can then make any necessary changes to the content and schedule it for a new time or platform.
Error Messages
For specific error messages, please follow the provided links for a comprehensive explanation of the failure and guidance on how to prevent it from happening again.
If you're still unsure why your post failed or need further assistance, don't hesitate to reach out to us. Please provide the account name and platform to speed up our support process.
We're here to ensure your publishing experience is smooth and hassle-free. Let us help you get back to sharing amazing content!
We're happy to help!