If you're experiencing issues with your Twitter/X posts in Hopper HQ, don't worry! We're here to help you resolve them quickly. With Hopper HQ, you can effortlessly create and schedule your Twitter/X content in advance, allowing us to publish it automatically while you focus on other things. Let's get your Twitter/X posts back on track! ✨
Refresh your Twitter/X Account Connections
One common reason for Twitter/X post failures is an expired connection between Hopper HQ and Twitter/X. But no need to fret! We've made it super easy to fix:
1. Head over to your Twitter/X Account Settings in Hopper HQ.
2. Locate the 'Refresh Connection' button and give it a click.
3. This will take you to a Twitter/X authorization page.
4. Simply authorize to refresh the connection. 😃
If you still are experiencing issues with your Twitter publishing, please can you visit this link - https://twitter.com/settings/connected_apps. Once opened, select Hopper HQ, and then 'revoke app permissions'.
Once confirmed, please head back to Hopper HQ and refresh your Twitter Account Connection ✅
Hitting post limits
Another reason for Twitter/X post failures are hitting posting limits
Whilst we support unlimited publishing, the only limit we have is the one imposed by the platforms themselves, which depends on the maturity of your social profiles. When starting out, we don't recommend publishing too frequently. Once your account is more mature, the upper limit is not defined, however, we see success with posting less than 8 times in 24 hour period. Yet, to publish this frequently, you have to be really careful to not trigger the platforms spam filters.
We find that Twitter/X accounts are more sensitive and recommend posting maximum 3 times a day until your account is more mature.
Your account has been blocked
Another reason for Twitter/X post failures is because your account has been flagged as spam.
Twitter doesn't provide any information to us with regards to blocked accounts. If you go to the following links, Twitter should be able to help you. It is likely a previous tweet has flagged your account which is why Hopper HQ can't post new tweets for you.
To fix common errors:
On the Hopper HQ History tab, you can easily identify the failed post by the red banner. You can hover your mouse over the warning sign on the post icon to discover the reason for the failure. You can also click on the warning sign to gain more insight.
Error Messages
For specific error messages, please follow the provided links for a comprehensive explanation of the failure and guidance on how to prevent it from happening again.
Still stuck? Reach out to [email protected] and we'll be happy to help you!