Hopper HQ allows you to create and plan your Instagram and Facebook posts in advance, so that whilst you work, sleep, eat and play, Hopper HQ will be publishing your flawless content automatically ✨

If you're struggling to connect your Instagram account or have failing posts you may need to check your Future Off-Facebook Activity.

If you're struggling to connect your Instagram account...

...you need to check your Future Off-Facebook Activity if you receive an error like this:

{"error_type": "OAuthException", "code": 400, "error_message": "Your account is connected to Facebook account, and your Facebook account's future off-Facebook activity is currently turned off."}

If you have failing posts...

...you may have been guided here by Hopper HQ support team.

Do not stress, this is a Facebook Setting that Hopper HQ requires to be enabled.

How to check Future Off-Facebook Activity Settings:

To do this:

  1. Login to facebook.com

  2. Click the grey down arrow in the top right of the Facebook page.

  3. Select Settings & privacy, then click Settings.

  4. Click Your Facebook information in the left column, then click Off-Facebook activity.

  5. Here you'll be able to reconnect or 'engage' your Off-Facebook activity.

❗ It is very important that all Facebook profiles connected with your Facebook Page(s) have this settings turned on ❗

If you wish to learn more about this Facebook feature, please check out this Facebook article.

Any issues, please contact our support.

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