If you're struggling to connect your Instagram account or have failing posts you may need to check your Future Off-Facebook Activity.


If you're struggling to connect your Instagram account...

...you need to check your Future Off-Facebook Activity if you receive an error like this:

{"error_type": "OAuthException", "code": 400, "error_message": "Your account is connected to Facebook account, and your Facebook account's future off-Facebook activity is currently turned off."}

If you have failing posts...

...you may have been guided here by Hopper HQ support team.

Do not stress, this is a Facebook Setting that Hopper HQ requires to be enabled.


How to check Future Off-Facebook Activity Settings:

To do this:

  1. Login to facebook.com

  2. Click the grey down arrow in the top right of the Facebook page.

  3. Select Settings & privacy, then click Settings.

  4. Click Your Facebook information in the left column, then click Off-Facebook activity.

  5. Here you'll be able to reconnect or 'engage' your Off-Facebook activity.

❗ It is very important that all Facebook profiles connected with your Facebook Page(s) have this settings turned on ❗

If you wish to learn more about this Facebook feature, please check out this Facebook article.

Any issues, please contact our support.


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