Why are there two refresh connection buttons? 🤔
To answer simply, they do different things!
Refresh Instagram Connection
The top button underneath Instagram Connection is to refresh the connection between Hopper HQ and Instagram.
You'll use this button typically less.
Please refresh your Instagram connection if you:
Change your Instagram account type (Business, Personal, Creator)
Change your Instagram username
Change your Instagram settings or permissions
Post or delete an Instagram post outside of Hopper HQ
❗ This button will launch Instagram, so please ensure you're logged into the correct Instagram account on your device. If the wrong Instagram account is showing, please head to Instagram website and ensure you're logged into the correct Instagram account.
Refresh Connection
The second button underneath Autopost Connection is to refresh the connection between Hopper HQ and Facebook.
When you first link your account to Hopper HQ the button will say 'Connect via Facebook'.
Please press Refresh Connection if you:
Have a failed Instagram post
Have a notification of Facebook connection issues in your account
Edit your Facebook Page settings
Change your Facebook password
Set up two factor authentication on Facebook
Are unable to see your Instagram analytics
Post or delete an Instagram post outside of Hopper HQ
If you are in any doubt, we'd always recommend refreshing both your Instagram and Facebook connection 😃
If in this process you're seeing the notification below, see this article for help.
What's Next?
What to do if you have a post failure
How to switch to a Business profile on Instagram