Are you wondering why there are two "Refresh Connection" buttons? Let's demystify them for you, as they serve different purposes!
Refresh Instagram Connection
The top button, located under "Instagram Connection," is used to refresh the connection specifically between Hopper HQ and Instagram.
Typically, you'll use this button less frequently. Please refresh your Instagram connection if:
You change your Instagram account type (Business, Personal, Creator)
You change your Instagram username
You modify your Instagram settings or permissions
You post or delete an Instagram post outside of Hopper HQ
💡 Important: Clicking this button will launch Instagram. Make sure you are logged into the correct Instagram account on your device. If you see the wrong Instagram account, please visit the Instagram website and log in with the correct account.
Refresh Connection
The second button, found under "Autopost Connection," is used to refresh the connection between Hopper HQ and Facebook.
Initially, when you link your account to Hopper HQ, this button will appear as "Connect via Facebook."
Please press "Refresh Connection" if:
You encounter a failed Instagram post
You receive a notification of Facebook connection issues in your account
You make changes to your Facebook Page settings
You change your Facebook password
You set up two-factor authentication on Facebook
You cannot see your Instagram analytics
You post or delete an Instagram post outside of Hopper HQ
If you have any doubts or uncertainties, we recommend refreshing both your Instagram and Facebook connections to ensure a smooth experience. 😃
If you encounter the notification shown below during this process, refer to this article for assistance.
What's Next?
What to do if you have a post failure
How to switch to a Business profile on Instagram