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Setting up Autopost Connection for Instagram
Setting up Autopost Connection for Instagram
Your Instagram account needs to be set up with Autopost Connection in order to publish your content automatically
Isabel avatar
Written by Isabel
Updated this week

Introduction

When connecting your Instagram account to Hopper HQ, there are two levels of connection: Instagram connection and Autopost Connection.

In this article, we'll guide you through the process of setting up Autopost Connection, which allows Hopper HQ to publish your Instagram posts automatically.

Instagram Connection

The first level of connection is the basic Instagram Connection.

This level enables Hopper HQ to retrieve your account information from Instagram but does not support autoposting.

If you schedule a post with only Instagram Connection, it will be published using either email or push notifications.

Autopost Connection

To enable autoposting on Instagram, you'll need to establish the Autopost Connection.

This requires two essential criteria:

Setting up Autopost Connection is super easy to do within the Instagram mobile app. Click the links above for detailed step-by-step instructions.

Why does Hopper HQ require a connection with Facebook?

How to set up Autopost Connection ✨

Once your Instagram account is a Business profile and connected to a Facebook page, please confirm this connection in Hopper HQ:

  1. Go to your Hopper HQ Account Settings for the Instagram account you recently connected.

  2. Under Autopost connection, click the 'Connect via Facebook' or 'Refresh Connection' button.

  3. In the Facebook pop-up window, click 'Edit Settings' instead of continuing as the currently logged-in user (disable ad-blocker if no popup is shown).

  4. Select all the Instagram business accounts you want to connect with Hopper HQ (including previous and future accounts), then click 'Next'.

  5. Select all the Facebook Pages you want to connect with Hopper HQ (including previous and future pages), then click 'Next'.

  6. Confirm the permissions by clicking 'Done'.

  7. Return to your Hopper HQ dashboard, and you should see the newly connected profile available for reconnection.

For annotated screenshots and a visual guide to the above process, refer to this link.

→ If the Facebook pop-up window doesn't appear, please follow these steps.

Troubleshooting

If this isn't working for you, please try these troubleshooting steps:

Disconnect your Instagram account from your Facebook Page. Once done, reconnect!

On the Instagram mobile app:

  1. Head to Instagram mobile app

  2. Tap into your Profile

  3. Tap Edit Settings

  4. Tap Page

  5. Disconnect Page

On Facebook.com:

  1. Head to your Facebook Page

  2. Click Settings

  3. Click Instagram

  4. Click Disconnect

On Facebook.com New Page Experience:

  1. Open your Facebook page with New Page Experience

  2. Click Meta Business Suite

  3. In the left hand sound bar click Page Settings. If Page Settings is not shown, click Edit and add Page Settings.

  4. Click Linked Accounts

  5. Disconnect the Instagram account

Reconnect your Instagram account and Facebook Page using the instructions provided here: "How to Connect my Instagram Account to my Facebook Page."

If you encounter any issues or need further assistance, please don't hesitate to reach out to our support team.

Note: Remember to ensure your Instagram account remains a Business profile and connected to a Facebook Page to maintain the Autopost Connection functionality.

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