Keep your Instagram account's connection up to date by following these steps to refresh it. If you encounter any issues, our team is here to assist you. 🙂
Refreshing Your Account's Connection with Facebook
1 - Go to your Account Settings on Hopper HQ and click the 'Refresh Connection' button under Autopost Connection.
2 - In the Facebook pop-up, click 'Edit Settings' instead of continuing as the currently logged-in user. Ensure that you have disabled any ad-blocker if the pop-up doesn't appear.
3 - Select all the Instagram business accounts you want to connect with Hopper HQ, including previous and future accounts. Click 'Next'.
4 - Select all the Facebook Pages you want to connect with Hopper HQ, including previous and future pages. Click 'Next'.
5 - Confirm the permissions by pressing 'Done'.
After returning to your Hopper HQ dashboard, you should see the new profile as an option to be reconnected.
If the account doesn't appear:
Make sure you are a Facebook page admin.
Ensure that your Instagram account is set up as a Business or Creator account.
If in this process you're seeing this notification, see this article for help.
If you continue to see this notification:
In some cases, we need to ensure that your Facebook permissions are granted to Hopper HQ to access your account(s).
Please follow this link.
Click on 'View and edit' next to Hopper HQ
Make sure all the Instagram accounts and Facebook pages have the necessary permissions selected.
Once completed, return to Hopper HQ and try refreshing the account.
Step 2 (if step 1 doesn't work)
Please attempt to remove Hopper HQ from your Facebook Business Integrations. You can do this by visiting the following this link.
If possible, locate Hopper HQ, click 'Remove,' and then return to your Hopper HQ dashboard to reconnect the Instagram account.
Still stuck? Reach out to [email protected] and we'll be happy to help you!