You may be asked to refresh your connection periodically with Facebook, to update your account permissions, respond to changes you've made to a profile or business page, or to keep your Analytics and Grid Planner up to date.
Follow the steps below to refresh your connection and feel free to get in touch with the team if you encounter any issues - we're always happy to help 🙂
Refreshing your account's connection with Facebook
1 - Press the 'Refresh Connection' button in your Account Settings on Hopper HQ. You can find this under Autopost Connection.
2 - Click 'Edit Settings' in the Facebook pop up shown, instead of continuing as the currently logged in user - if no popup is shown, make sure you have ad-blocker disabled.
3 - 'Select all' Instagram business accounts you require connected with Hopper HQ (Including all previous and future accounts) is selected in the list, then hit 'Next'.
4 - 'Select all' Facebook Pages you require connected with Hopper HQ (Including all previous and future pages), then hit 'Next'.
5 - Confirm the permissions by pressing 'Done'.
Once you return to your Hopper HQ dashboard, you should see the new profile appear as an option to be reconnected.
If you don't see the account appear:
Make sure that you are a Facebook page admin.
Make sure your Instagram account is a Business account.
If you continue to see this error:
Sometimes we need to ensure your Facebook is giving permission to Hopper HQ to access the account(s).
Please can head to this link: https://www.facebook.com/settings?tab=business_tools&ref=settings
Press 'View and edit' next to Hopper HQ
Ensure that for each permission all the Instagram accounts and Facebook pages are ticked.
Once done, please head back to Hopper HQ and try refresh the account.
Step 2, for if step 1 doesn't work
Please can you try removing Hopper HQ from your Facebook Business Integrations, found at this link: https://www.facebook.com/settings?tab=business_tools&ref=settings
If you can please check Hopper HQ, press remove, and then head back to your Hopper HQ dashboard and reconnect the Facebook account again.
Please note, ALL Facebook and Instagram accounts will need to be fully refreshed using the method outlined above ❗
Still stuck? Reach out to [email protected] and we'll be happy to help you!