Keep your Instagram account's connection up to date by following these steps to refresh it. If you encounter any issues, our team is here to assist you. 🙂
How to Refresh your Connection Steps:
1 - Go to your Account Settings on Hopper HQ and click the 'Refresh Connection' button under Autopost Connection/Facebook Page Connection.
2 - In the Facebook pop-up, login to your Facebook profile. Ensure that you have disabled any ad-blocker if the pop-up doesn't appear.
3 - Voila!
Troubleshooting Tips
Please go through steps A to J to ensure everything is in order 😇
A - Give Hopper HQ the Correct Permissions.
In some cases, we need to ensure that your Facebook permissions are granted to Hopper HQ to access your account(s). Watch this video for help.
Please ensure you're in your personal Facebook profile (not Page) and open this link.
Click on 'View and edit' next to Hopper HQ
Make sure all the Instagram accounts and Facebook pages have the necessary permissions selected.
Once completed, return to Hopper HQ and try refreshing the account.
B - If the Facebook Dialog box doesn't load
C - Is my Instagram account a Business or Creator Profile?
Switching to a Business or Creator profile is essential as it allows a Facebook connection. It's a simple process, and you can find the option in your Instagram Account Settings within the Instagram app! 👉 Switch my account type
D - Is my Instagram account connected to a Facebook page?
To check the connection, go to your Instagram profile on your iOS or Android device, tap Edit Profile, and look for the Facebook Page under Public business information. You may need to confirm this connection. 👉 Connect my Instagram Account to my Facebook Page
E - Have I made any changes to my Instagram account settings after it was connected to Hopper HQ?
Refresh your connection in Hopper HQ's Account Settings for your Instagram account by clicking the 'Refresh Connection' button under 'Instagram Connection'.
F - Am I missing Instagram/Facebook permissions to set up autoposting?
If you've received a notification about missing permissions 👉 Check out this article
G - Am I the correct role on my Facebook page?
If you've received a notification about the wrong role 👉 Check out this article
H - Does the Instagram and Facebook connection require a review?
Check your Facebook Page Settings for any native review requirements 👉 Check out this article
I - Does my Facebook Profile or Page(s) have any restrictions?
Check if your Facebook Business Support Home for any account restrictions. These may need to be sorted before you can move forward. 👉 Check out this article
J - If you encounter an error like this:
{"error_type": "OAuthException", "code": 400, "error_message": "Your account is connected to Facebook account, and your Facebook account's future off-Facebook activity is currently turned off."}
Still stuck? Reach out to [email protected] and we'll be happy to help you!