You can now connect your Instagram profile to Hopper HQ without a Facebook connection 🙌
A Facebook connection is necessary to view Instagram Analytics in Hopper HQ.
Option 1: In the Instagram App while Converting to a Business or Creator Profile
Open the Instagram app and go to your profile.
Tap the three horizontal lines in the top right corner.
Tap ⚙️ 'Settings and privacy'.
Tap 'Account type and tools'.
Tap 'Switch to a professional account' and follow the workflow that introduces the benefits of Professional accounts.
Select the category of your Instagram account from the list and tap Done.
Check the Business or Creator box and tap Next.
Review your contact info and tap Next.
Connect to Facebook or connect to your Facebook Page. If you don't have a Facebook Page, tap the 'Create a Page' link to set one up easily within the Instagram app.
(You can also connect to a Facebook page on your Instagram profile page. Tap Edit Profile and click Page under Public business information.)
Once done, head back to Hopper HQ and follow the instructions to set up autoposting!
Option 2: In the Instagram App for Existing Business Profiles
Open the Instagram app and go to your profile page.
Tap "Edit Profile."
Under Public business information, tap "Page."
Follow the instructions to connect or create a Facebook Page for your Instagram account.
Option 3: In the Facebook App
Classic Facebook Pages:
Open your Facebook Page.
Select "Settings" from the left menu.
Choose "Instagram" from the options.
Click "Connect Account" and follow the prompts to log in to your Instagram account.
New Page Experience:
Open your Facebook Page with New Page Experience.
Click "Meta Business Suite" in the left-hand sound bar.
Select "Page Settings" (if not shown, click "Edit" and add "Page Settings").
Click "Linked Accounts" and connect your Instagram account.
Here you'll be able to connect an Instagram account.
Troubleshooting Tips
Please go through steps A to J to ensure everything is in order 😇
A - Give Hopper HQ the Correct Permissions.
In some cases, we need to ensure that your Facebook permissions are granted to Hopper HQ to access your account(s). Watch this video for help.
Please ensure you're in your personal Facebook profile (not Page) and open this link.
Click on 'View and edit' next to Hopper HQ
Make sure all the Instagram accounts and Facebook pages have the necessary permissions selected.
Once completed, return to Hopper HQ and try refreshing the account.
B - If the Facebook Dialog box doesn't load
C - Is my Instagram account a Business or Creator Profile?
Switching to a Business or Creator profile is essential as it allows a Facebook connection. It's a simple process, and you can find the option in your Instagram Account Settings within the Instagram app! 👉 Switch my account type
D - Is my Instagram account connected to a Facebook page?
To check the connection, go to your Instagram profile on your iOS or Android device, tap Edit Profile, and look for the Facebook Page under Public business information. You may need to confirm this connection. 👉 Connect my Instagram Account to my Facebook Page
E - Have I made any changes to my Instagram account settings after it was connected to Hopper HQ?
Refresh your connection in Hopper HQ's Account Settings for your Instagram account by clicking the 'Refresh Connection' button under 'Instagram Connection'.
F - Am I missing Instagram/Facebook permissions to set up autoposting?
If you've received a notification about missing permissions 👉 Check out this article
G - Am I the correct role on my Facebook page?
If you've received a notification about the wrong role 👉 Check out this article
H - Does the Instagram and Facebook connection require a review?
Check your Facebook Page Settings for any native review requirements 👉 Check out this article
I - Does my Facebook Profile or Page(s) have any restrictions?
Check if your Facebook Business Support Home for any account restrictions. These may need to be sorted before you can move forward. 👉 Check out this article
J - If you encounter an error like this:
{"error_type": "OAuthException", "code": 400, "error_message": "Your account is connected to Facebook account, and your Facebook account's future off-Facebook activity is currently turned off."}
Check out this article account, and your Facebook account's future off-Facebook activity is currently turned off."}
Please drop us a message if you need any help with this, our friendly team will be happy to help 😃