Hi there! How are you? 👋
We are thrilled to welcome you to Hopper HQ, the ultimate planning, scheduling, and analytics tool for Instagram, Facebook, Twitter, LinkedIn, Pinterest & TikTok! ✨
Our goal is to help you get started smoothly so that you can save heaps of time with your social media management right away!
In this article, we will cover two important steps:
Connecting your Instagram account
Scheduling your first post
NB: We understand that the initial setup process may seem a bit confusing at first. 😯 This is because we want to ensure that your Instagram and Facebook accounts are correctly configured for autoposting.
But fear not! Once we've fine-tuned your account settings, Hopper HQ will automatically post incredible content to your channels while you work, enjoy your holidays, eat, and even dream! ✨
Sounds amazing, right? Let's make it happen!
We want to turn your Hopper HQ from this blank canvas...
... To an account full of quality content ready to autopost at your scheduled time! ✨
Connecting your Instagram Account
1. Click the "+ Add Account" button.
2. Select Instagram from the options provided.
A new Instagram tab will open. If Instagram doesn't open, please check your ad-blocker settings.
You may already be logged into an Instagram account on desktop/mobile. It will automatically pull this account information, so please ensure you're logged into the account you wish to connect to Hopper HQ.
If you are logged into the wrong Instagram account, please close the Instagram window that appeared. Then, open Instagram website or app and ensure you're logged into the correct Instagram account. Once done, please re-start this process in Hopper HQ.
3. Grant Hopper HQ access to your Instagram account.
Make sure both Profile information and Media are checked and then click "Allow".
4. Create your first post!
See Hopper HQ in action for the first time!
5. Let's check your Instagram and Facebook account settings for autoposting.
This is where we ensure that all the settings and permissions are correct for seamless autoposting using Hopper HQ.
Please go through steps A to H to ensure everything is in order 😇
A - Is my Instagram account a Business or Creator Profile?
Switching to a Business or Creator profile is essential as it allows Hopper HQ to schedule and post on your behalf. It's a simple process, and you can find the option in your Instagram Account Settings within the Instagram app! 👉 Switch my account type
B - Is my Instagram account connected to a Facebook page?
To check the connection, go to your Instagram profile on your iOS or Android device, tap Edit Profile, and look for the Facebook Page under Public business information. You may need to confirm this connection. 👉 Connect my Instagram Account to my Facebook Page
C - Have I made any changes to my Instagram account settings after it was connected to Hopper HQ?
Refresh your connection in Hopper HQ's Account Settings for your Instagram account by clicking the 'Refresh Connection' button under 'Instagram Connection'.
D - Am I missing Instagram/Facebook permissions to set up autoposting?
If you've received a notification about missing permissions 👉 Check out this article
E - Am I the correct role on my Facebook page?
If you've received a notification about the wrong role 👉 Check out this article
F - Does the Instagram and Facebook connection require a review?
Check your Facebook Page Settings for any native review requirements 👉 Check out this article
G - Does my Facebook Profile or Page(s) have any restrictions?
Check if your Facebook Business Support Home for any account restrictions. These may need to be sorted before you can move forward. 👉 Check out this article
H - If you encounter an error like this:
{"error_type": "OAuthException", "code": 400, "error_message": "Your account is connected to Facebook account, and your Facebook account's future off-Facebook activity is currently turned off."}
6. Once everything is in order, click "Set Up Autoposting"!
When the Facebook pop-up appears, click 'Edit settings,' not 'Continue as [name].' Make sure to select all IG accounts, Facebook pages, and permissions in the flow. Find out more here.
Well done! You've successfully set up your Instagram account for autoposting with Hopper HQ and scheduled your first post! 🎉
From here on, it's smooth sailing ⛵