FAQs and Troubleshooting

Here's a list of the most commonly asked questions by Hopper HQ customers.

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27 articles in this collection
Written by Elle Cuthbert-Edkins

Why was my Instagram post delayed?

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Written by Elle Cuthbert-Edkins
Updated over a week ago

How do I change between AM/PM and 24 hour format?

Learn more about updating your time preferences.
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Why do I need to give card details for a free trial?

Find out more about why we require card details to activate your 14-day free trial period.
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I view private Instagram profiles?

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Written by Elle Cuthbert-Edkins
Updated over a week ago

Do you have an affiliate scheme?

Find out how you can earn commission for introducing new customers to Hopper HQ.
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I set a cover image for video posts?

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Written by Elle Cuthbert-Edkins
Updated over a week ago

Is my password safe with Hopper HQ?

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Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I pay for my plan using PayPal?

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Written by Elle Cuthbert-Edkins
Updated over a week ago

Does it automatically follow accounts, like posts and comment on my behalf?

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Written by Elle Cuthbert-Edkins
Updated over a week ago

Can't I just use a free service?

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Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I schedule posts with GIFs?

Learn about scheduling animated GIFs to Facebook and Twitter.
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I delete a post that has already been published?

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Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I repost other users' Instagram content?

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Written by Elle Cuthbert-Edkins
Updated over a week ago

Unable to connect to Instagram via Facebook

If you're having difficulty connecting your Business Profile it could be because of one of these issues.
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Written by Elle Cuthbert-Edkins
Updated yesterday

How do I convert my Instagram account to a Business Profile?

Find out how to convert your account to a Business Profile on Instagram.
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Is there a maximum file size for video uploads to Hopper HQ?

Learn more about uploading and scheduling video posts on Hopper HQ.
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Does Hopper HQ break Instagram's Terms of Service?

Find out more about Instagram's Terms of Service and API policy.
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Why are my posts failing?

Find out more about what could be causing your posts to fail.
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Does Hopper HQ have a mobile app?

Learn more about using Hopper HQ on your mobile devices and scheduling on the go.
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Will my pictures be compressed?

If you're noticing your posts reduce in quality once published, this article will help.
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I reschedule posts I've already published through Hopper HQ?

Find out more about rescheduling your published content.
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I edit posts that I've already scheduled?

Learn more about editing, removing and duplicating scheduled posts.
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Written by Elle Cuthbert-Edkins
Updated over a week ago

Can I add #hashtags and @mentions to posts?

Learn more about scheduling #hashtags and @mentions on Hopper HQ.
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Written by Elle Cuthbert-Edkins
Updated over a week ago