Hopper HQ

How to troubleshoot and report bugs to Hopper HQ support

Bug reporting

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Here's a list of the most commonly asked questions by Hopper HQ customers.

Troubleshooting

You've seen that one of your posts failed to publish.  Learn how to rectify and prevent this for future posts.

What to do if your post fails to publish

What do to if your Instagram content fails to publish

Instagram Post Failures

Troubleshooting help for Pinterest post failures.

Pinterest Post Failures

Troubleshooting help for any LinkedIn post failures.

LinkedIn Post Failures

If your TikTok has failed to publish, read on to find out what to do next.

TikTok Post Failures

If your Twitter/X post has failed to publish, read on to find out what to do next.

Twitter/X Post Failures

Troubleshooting help for any Facebook post failures.

Facebook Post Failures

YouTube Post Failures

If your reel has failed, read on to find out what to do next.

Instagram Reel failed to publish

If your post has failed with this error, read on to find out what to do next.

Error: Not a Business Account

Error: No Publishing Permissions

Error: No Valid Subscription

Error: Social Network Failure

Error: Connection Expired

Error: All Retries Failed

Failed Posts

Find out more about Instagram's rules around carousel post tagging

Tagging Instagram Carousel Posts

Can't view your Analytics

Troubleshooting help for any Twitter/X post failures.

Refresh Connections: Twitter

Troubleshooting help for any Pinterest post failures.

Refresh Connections: Pinterest

Missing Tags

Understanding Instagram Shadowbanning

Learn how to navigate Meta restrictions on your business account, ads management and pages.

Meta restrictions

How to Recover Missing Posts on the Hopper HQ Platform

Disappearing Scheduled Posts

Find out how to refresh your Facebook Page's connection to ensure permissions are updated

Refresh Connection: Facebook

Book a demo

Find answers and get help from Intercom Support and Community Experts

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