Hopper HQ

How to troubleshoot and report bugs to Hopper HQ support

Bug reporting

How to Recover Missing Posts on the Hopper HQ Platform

Disappearing Scheduled Posts

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Here's a list of the most commonly asked questions by Hopper HQ customers.

Troubleshooting

Find out how to refresh your Facebook Page's connection to ensure permissions are updated

Refresh Connection: Facebook

Sometimes editing the Instagram settings back and forth can require a simple Facebook review, check to see if you need it

Changing Instagram account type from Business to Creator and then back to Business

Create your account before connecting your Instagram profile.

Registering your Instagram account

Everything you need to know about using ad-blockers with Hopper HQ

Ad-blockers

Future Off-Facebook Activity is a requirement for connecting accounts and autoposting

What is Future Off-Facebook Activity?

Connection issues

You've seen that one of your posts failed to publish.  Learn how to rectify and prevent this for future posts.

What to do if your post fails to publish

Find out more about Instagram's rules around carousel post tagging

Tagging Instagram Carousel Posts

If your story has failed, read on to find out what to do next.

Instagram Story failed to publish

Troubleshooting help for any LinkedIn post failures.

LinkedIn Post Failures

If your reel has failed, read on to find out what to do next.

Instagram Reel failed to publish

Can't view your Analytics

If your post has failed with this error, read on to find out what to do next.

Error: Not a Business Account

Error: No Publishing Permissions

Error: No Valid Subscription

Error: Social Network Failure

Error: Connection Expired

Error: All Retries Failed

If your TikTok has failed to publish, read on to find out what to do next.

TikTok post failed to publish

Can I schedule product tags?

Can I read and send Direct Messages?

Can I view private Instagram profiles?

Can I pay for my plan using PayPal?

Can I repost other users' Instagram content?

Find out more about Instagram Creator Accounts

Instagram Creator Accounts

Does it automatically follow accounts, like posts and comment on my behalf?

Feature requests

Find answers and get help from Intercom Support and Community Experts

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