In this article, we'll walk you through the process of connecting your Instagram business profiles to Hopper HQ. This will allow you to seamlessly plan and schedule your social media content. Let's get started! ✨
1. Adding Your Instagram Account to Hopper HQ!
It's super simple to connect your Instagram Account to Hopper HQ:
Click on the "Add Account" button.
Select "Instagram" from the options.
Log in to your desired Instagram account.
If the wrong Instagram account is showing, please head to Instagram website or mobile app and ensure you're logged into the correct Instagram account. Afterward, refresh your Hopper HQ page and retry steps 1, 2, and 3.
Congratulations! Your Instagram account is now connected to Hopper HQ. 🎉
2. Connecting Your Instagram Account to Facebook
Before you dive into creating social media magic, it's important to connect your Instagram account to Facebook. Here's how:
It's super simple ✨
Go to your Hopper HQ Account Settings for the newly connected Instagram account.
Click on the "Refresh Connection" button.
In the Facebook pop-up, click on "Edit Settings" instead of continuing as the currently logged-in user (if no pop-up appears, ensure that you have disabled any ad-blockers).
Select all the Instagram business accounts you want to connect with Hopper HQ, including both previous and future accounts. Then, click "Next."
Next, select all the Facebook Pages you want to connect with Hopper HQ, including both previous and future pages. Click "Next."
Confirm the permissions by clicking "Done."
Once you return to your Hopper HQ dashboard, you should see the new profile as an option for reconnection.
For annotated screenshots of the above process, please refer to this link.
Troubleshooting Tips
Is your Instagram account a Business or Creator profile?
Instagram only supports Business or Creator Instagram Accounts through its API, which enables Hopper HQ to schedule and post on your behalf 😊
For detailed instructions on switching your account to a Business or Creator profile, please refer to this guide. It's super easy, and you'll be ready to enjoy all the benefits of a Business profile in no time! 🌟
If you initially added your Instagram account to Hopper HQ as a different account type
If you initially added your Instagram account to Hopper HQ as a different account type, such as Personal or Creator, and have now switched to a Business account, congratulations on making the right move! 🎉
To ensure a smooth connection with Facebook, it's important to refresh your connection in Hopper HQ with the updated account information. Here's how you can do it:
Go to your Hopper HQ Account Settings for the Instagram account you recently connected.
Look for the 'Refresh Connection' button under the 'Instagram Connection' section.
Click on the 'Refresh Connection' button to update the account information.
Once you have refreshed the connection, you're all set to proceed with connecting your Instagram account to Facebook. Simply follow the instructions provided earlier to establish the connection.
Is your Instagram account connected to a Facebook Page?
To check if your Instagram account is connected to a Facebook Page, log into Instagram on your iOS or Android device. Go to your profile and tap "Edit Profile." Under "Public business information," you will see if there is a connected Page. Confirm the connection if required.
Missing permissions
If you receive a notification regarding missing permissions, please refer to this article.
Wrong role on Facebook page
If you receive a notification about being the wrong page role on your Facebook page, please refer to this article.
If you switched from a Business profile to Creator profile and then back to a Business profile
Your Facebook Page Settings may require a native review. You can find more information in this article
If you encounter the following error:
{"error_type": "OAuthException", "code": 400, "error_message": "Your account is connected to Facebook account, and your Facebook account's future off-Facebook activity is currently turned off."}
Please consult this article for assistance.
Any issues, please contact our support 😃
What's Next?