Connecting your Instagram Account

Learn how to connect your Instagram business profiles to your Hopper HQ dashboard

Isabel avatar
Written by Isabel
Updated over a week ago

In this article, we'll walk you through the process of connecting your Instagram business profiles to Hopper HQ. This will allow you to seamlessly plan and schedule your social media content. Let's get started! ✨

It's a 3-step process...

  1. Adding your Instagram account to Hopper HQ

  2. Connecting your Instagram account to a Facebook Page

  3. Confirming this connection in Hopper HQ

1. Adding Your Instagram Account to Hopper HQ!

It's super simple to connect your Instagram Account to Hopper HQ:

  1. Click on the "Add Account" button.

  2. Select "Instagram" from the options.

  3. Log in to your desired Instagram account.

  4. If the wrong Instagram account is showing, please head to Instagram website or mobile app and ensure you're logged into the correct Instagram account. Afterward, refresh your Hopper HQ page and retry steps 1, 2, and 3.

  5. Congratulations! Your Instagram account is now connected to Hopper HQ. πŸŽ‰

2. Connecting Your Instagram Account to a Facebook Page

Before you dive into creating social media magic, it's important to connect your Instagram account to a Facebook Page. Here's how:

In summary, to enable autoposting on Instagram, you'll need to establish the Autopost Connection.

This requires two essential criteria:

Setting up Autopost Connection is super easy to do within the Instagram mobile app. Click the links above for detailed step-by-step instructions.

Stuck? Please see Troubleshooting Tips below for help! πŸ‘‡

3. Confirm the connection in Hopper HQ

It's super simple ✨

  1. Go to your Hopper HQ Account Settings for the newly connected Instagram account.

  2. Click on the "Refresh Connection" button.

  3. In the Facebook pop-up, click on "Edit Settings" instead of continuing as the currently logged-in user (if no pop-up appears, ensure that you have disabled any ad-blockers).

  4. Select all the Instagram business accounts you want to connect with Hopper HQ, including both previous and future accounts. Then, click "Next."

  5. Next, select all the Facebook Pages you want to connect with Hopper HQ, including both previous and future pages. Click "Next."

  6. Confirm the permissions by clicking "Done."

  7. Once you return to your Hopper HQ dashboard, you should see the new profile as an option for reconnection.

For annotated screenshots of the above process, please refer to this link.

Troubleshooting Tips

Please go through steps A to H to ensure everything is in order πŸ˜‡

A - Is my Instagram account a Business or Creator Profile?

  • Switching to a Business or Creator profile is essential as it allows Hopper HQ to schedule and post on your behalf. It's a simple process, and you can find the option in your Instagram Account Settings within the Instagram app! πŸ‘‰ Switch my account type

B - Is my Instagram account connected to a Facebook page?

  • To check the connection, go to your Instagram profile on your iOS or Android device, tap Edit Profile, and look for the Facebook Page under Public business information. You may need to confirm this connection. πŸ‘‰ Connect my Instagram Account to my Facebook Page

C - Have I made any changes to my Instagram account settings after it was connected to Hopper HQ?

  • Refresh your connection in Hopper HQ's Account Settings for your Instagram account by clicking the 'Refresh Connection' button under 'Instagram Connection'.

D - Am I missing Instagram/Facebook permissions to set up autoposting?

E - Am I the correct role on my Facebook page?

F - Does the Instagram and Facebook connection require a review?

G - Does my Facebook Profile or Page(s) have any restrictions?

H - If you encounter an error like this:

{"error_type": "OAuthException", "code": 400, "error_message": "Your account is connected to Facebook account, and your Facebook account's future off-Facebook activity is currently turned off."}

Any issues, please contact our support πŸ˜ƒ

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