In this article we'll cover the process for connecting your Instagram business profiles to Hopper HQ, ready for you to start planning your social media content. ✨
Connecting my Instagram Account to Hopper HQ!
It's super simple to connect your Instagram Account to Hopper HQ:
Press 'Add Account'.
Press 'Instagram'.
Login to your desired Instagram account.
If the wrong Instagram account is showing, please head to Instagram website and ensure you're logged into the correct Instagram account. Once done, refresh your Hopper HQ page and retry steps 1, 2 and 3.
Your Instagram is connected to Hopper HQ! 🎉
Now you're ready to plan your upcoming social content to Hopper HQ - what are you waiting for? How do I get started?
Connect your Instagram Account to Hopper HQ with Facebook!
Just before you get going creating social media magic, please connect your Instagram account to Facebook.
It's super simple ✨
Head to your Hopper HQ Account Settings for your newly connected Instagram account.
Press the 'Refresh Connection' button.
Click 'Edit Settings' in the Facebook pop up shown, instead of continuing as the currently logged in user - if no popup is shown, make sure you have ad-blocker disabled.
'Select all' Instagram business accounts you require connected with Hopper HQ (Including all previous and future accounts) is selected in the list, then hit 'Next'.
'Select all' Facebook Pages you require connected with Hopper HQ (Including all previous and future pages), then hit 'Next'.
Confirm the permissions by pressing 'Done'.
Once you return to your Hopper HQ dashboard, you should see the new profile appear as an option to be reconnected.
If you're having any difficulty, please check:
Is my Instagram account a Business profile?
Business Instagram Accounts are the only account type supported by Instagram's API (a fancy way of allowing Hopper HQ to schedule and post on your behalf 😉 ).
It's super easy to switch and you can find this in your Instagram Account Settings in the Instagram app! 🌟
If you added your Instagram account to Hopper HQ as a different account type (i.e. Personal or Creator), and then later changed it to a Business account.
Firstly, well done you're right on track!
Secondly, you'll need to refresh your connection in Hopper HQ before connecting with Facebook. This is to ensure we have the latest information regarding your account changes to allow Facebook connection. 🔗
To do this:
Head to your Hopper HQ Account Settings for your newly connected Instagram account.
Press the 'Refresh Connection' button under 'Instagram Connection'
Then go ahead and connect with Facebook! (instructions above^)
Is my Instagram account connected to a Facebook Page?
To check whether your account is connected to a Facebook page, log into Instagram on your iOS or Android device and head to your profile. On either device, navigate to your personal page and tap Edit Profile. Here under Public business information you will see if there is a Page connected. You may need to confirm this connection. 😃
Am I missing Instagram/Facebook permissions to set up autoposting?
If you've had a notification saying you're missing permissions, please check out this article.
Am I the wrong role on my Facebook page?
If you've had a notification saying you're the wrong page role on your Facebook page, please check out this article.
If you've switched from a Business type to Creator type and then back to a Business type
Your Facebook Page Settings may require a native review. It's very easy to check... please check out this article.
If you get this error:
{"error_type": "OAuthException", "code": 400, "error_message": "Your account is connected to Facebook account, and your Facebook account's future off-Facebook activity is currently turned off."}
Any issues, please contact our support 😃
What's Next?