Introduction
When connecting your Instagram account to Hopper HQ, there are two levels of connection: Instagram connection and Autopost Connection.
In this article, we'll guide you through the process of setting up Autopost Connection, which allows Hopper HQ to publish your Instagram posts automatically.
Instagram Connection
The first level of connection is the basic Instagram Connection.
This level enables Hopper HQ to retrieve your account information from Instagram but does not support autoposting.
If you schedule a post with only Instagram Connection, it will be published using either email or mobile push notifications.
Autopost Connection
To enable autoposting on Instagram, you'll need to establish the Autopost Connection in Hopper HQ.
This requires three essential steps:
Your Instagram account must be a business or creator profile
Your Instagram account must be connected to a Facebook Page
Confirm the connection within Hopper HQ. (See steps below)
Click the links above for detailed step-by-step instructions.
How to confirm the connection in Hopper HQ
Once your Instagram account is a Business or Creator profile and connected to a Facebook page, please confirm this connection in Hopper HQ:
Go to your Hopper HQ Account Settings for your Instagram account.
Under Autopost connection, click the 'Connect via Facebook' or 'Refresh Connection' button.
In the Facebook pop-up window, click 'Edit Settings' instead of continuing as the currently logged-in user (what to do if no popup is shown).
Select all the Instagram business or creator accounts you want to connect with Hopper HQ, then click 'Next'.
Select all the Facebook Pages you want to connect with Hopper HQ, then click 'Next'.
Confirm the permissions by clicking 'Done'.
Return to your Hopper HQ dashboard, and you should see the newly connected profile available for reconnection.
For annotated screenshots and a visual guide to the above process, refer to this article.
Troubleshooting Tips
Please go through steps A to H to ensure everything is in order 😇
A - Is my Instagram account a Business or Creator Profile?
Switching to a Business or Creator profile is essential as it allows Hopper HQ to schedule and post on your behalf. It's a simple process, and you can find the option in your Instagram Account Settings within the Instagram app!
B - Is my Instagram account connected to a Facebook page?
To check the connection, go to your Instagram profile on your iOS or Android device, tap Edit Profile, and look for the Facebook Page under Public business information. You may need to confirm this connection.
C - Have I made any changes to my Instagram account settings after it was connected to Hopper HQ?
Refresh your connection in Hopper HQ's Account Settings for your Instagram account by clicking the 'Refresh Connection' button under 'Instagram Connection'.
D - Am I missing Instagram/Facebook permissions to set up autoposting?
If you've received a notification about missing permissions
E - Am I the correct role on my Facebook page?
If you've received a notification about the wrong role
F - Does the Instagram and Facebook connection require a review?
Check your Facebook Page Settings for any native review requirements
G - Does my Facebook Profile or Page(s) have any restrictions?
Check if your Facebook Business Support Home for any account restrictions. These may need to be sorted before you can move forward.
H - If you encounter an error like this:
{"error_type": "OAuthException", "code": 400, "error_message": "Your account is connected to Facebook account, and your Facebook account's future off-Facebook activity is currently turned off."}
I - Does Hopper HQ have the necessary permissions?
Please could you open this Facebook link and click 'view and edit' next to Hopper HQ. Please review the permissions and access of all your Facebook and Instagram pages to ensure Hopper HQ has the necessary access.
J - What to do if no pop-up appears?
Please review your ad-blockers and browser extensions. These can block connection with Facebook.