In this article, we'll walk you through the process of connecting your Instagram business profiles to Hopper HQ. This will allow you to seamlessly plan and schedule your social media content. Let's get started! ✨
It's a 3-step process...
Adding your Instagram account to Hopper HQ
Connecting your Instagram account to a Facebook Page
Confirming this connection in Hopper HQ
1. Adding Your Instagram Account to Hopper HQ!
It's super simple to connect your Instagram Account to Hopper HQ:
Click on the "Add Account" button.
Select "Instagram" from the options.
Log in to your desired Instagram account.
If the wrong Instagram account is showing, please head to Instagram website or mobile app and ensure you're logged into the correct Instagram account. Afterward, refresh your Hopper HQ page and retry steps 1, 2, and 3.
Congratulations! Your Instagram account is now connected to Hopper HQ. 🎉
If you receive a 404 error from Instagram, please try in an incognito browser tab
2. Connecting Your Instagram Account to a Facebook Page
Before you dive into creating social media magic, it's important to connect your Instagram account to a Facebook Page. Here's how:
In summary, to enable autoposting on Instagram, you'll need to establish the Autopost Connection.
This requires two essential criteria:
Your Instagram account must be a business or creator profile
Your Instagram account must be connected to a Facebook Page
Setting up Autopost Connection is super easy to do within the Instagram mobile app. Click the links above for detailed step-by-step instructions.
Stuck? Please see Troubleshooting Tips below for help! 👇
3. Confirm the connection in Hopper HQ
It's super simple ✨
Go to your Hopper HQ Account Settings for the newly connected Instagram account.
Click on the "Refresh Connection" button.
In the Facebook pop-up, click on "Edit Settings" instead of continuing as the currently logged-in user (if no pop-up appears, ensure that you have disabled any ad-blockers).
Select all the Instagram business accounts you want to connect with Hopper HQ, including both previous and future accounts. Then, click "Next."
Next, select all the Facebook Pages you want to connect with Hopper HQ, including both previous and future pages. Click "Next."
Confirm the permissions by clicking "Done."
Once you return to your Hopper HQ dashboard, you should see the new profile as an option for reconnection.
For annotated screenshots of the above process, please refer to this link.
Troubleshooting Tips
Please go through steps A to H to ensure everything is in order 😇
A - Is my Instagram account a Business or Creator Profile?
Switching to a Business or Creator profile is essential as it allows Hopper HQ to schedule and post on your behalf. It's a simple process, and you can find the option in your Instagram Account Settings within the Instagram app!
B - Is my Instagram account connected to a Facebook page?
To check the connection, go to your Instagram profile on your iOS or Android device, tap Edit Profile, and look for the Facebook Page under Public business information. You may need to confirm this connection.
C - Have I made any changes to my Instagram account settings after it was connected to Hopper HQ?
Refresh your connection in Hopper HQ's Account Settings for your Instagram account by clicking the 'Refresh Connection' button under 'Instagram Connection'.
D - Am I missing Instagram/Facebook permissions to set up autoposting?
If you've received a notification about missing permissions
E - Am I the correct role on my Facebook page?
If you've received a notification about the wrong role
F - Does the Instagram and Facebook connection require a review?
Check your Facebook Page Settings for any native review requirements
G - Does my Facebook Profile or Page(s) have any restrictions?
Check if your Facebook Business Support Home for any account restrictions. These may need to be sorted before you can move forward.
H - If you encounter an error like this:
{"error_type": "OAuthException", "code": 400, "error_message": "Your account is connected to Facebook account, and your Facebook account's future off-Facebook activity is currently turned off."}
I - Does Hopper HQ have the necessary permissions?
Please could you open this Facebook link and click 'view and edit' next to Hopper HQ. Please review the permissions and access of all your Facebook and Instagram pages to ensure Hopper HQ has the necessary access.
J - What to do if no pop-up appears?
Please review your ad-blockers and browser extensions. These can block connection with Facebook.
Any issues, please contact our support 😃